Golden Chain Australia is committed to providing the highest level of customer service, including the protection of the privacy of our customers. Golden Chain Australia does not sell or make available your information to any marketing agencies or database not associated with Golden Chain Australia. Golden Chain Australia complies with the National Privacy Principles contained in the Privacy Act 1988.

What kind of personal information do we hold?

Personal information is defined as information or an opinion that can identify a person. The type of personal information collected by Golden Chain Australia from its customers depends on the type of transaction you are undertaking with us. If you are making a reservation then only the information required to effect and confirm the reservation will be collected.

How do we collect your personal information?

Golden Chain Australia collects personal information in various ways, eg; when you are making a booking through our centralised reservations system, or through entries in our Heart of the Country Competition.

How do we use your personal information?

Your personal information may be used in order to: Provide the services that you require. Administer and manage those services. Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

To whom do we disclose your personal information?

To properties within the Golden Chain Australia system. To your authorised representatives or legal advisers. To government and regulatory authorities and other organisations, as required by law. Golden Chain Australia requires any outsourced service provider to operate within the National Privacy Principles.

Internet Site

The Golden Chain Australia web site does use cookies. However, they are for general navigation use and do not store personally identifying information. Information collected when you use the site and/or click on an Advertising banner or tile is Non-personally identifiable information. Non-personally-identifiable information is defined as information that keeps you anonymous. No details (such as your name, address, phone number or email address) are collected. Non personally identifiable information that is collected includes the server your computer logged onto, your browser type, and whether you responded to an advertisement. It also includes (totally anonymously) such things as your entry and exit points to the site, the pages you looked at, how long you spent in the site, and a number of other statistics. In these situations, Golden Chain Australia or a third party engaged by Golden Chain Australia, collects the information on behalf of the advertiser, Golden Chain Australia property and/or Website. This information is used by Golden Chain Australia, the advertiser and/or Web site so that you can receive the services or information that you requested. Unless specifically disclosed, the personally identifiable information collected by Golden Chain Australia in these cases is not used to deliver personally-tailored ads to you and is not linked by Golden Chain Australia to any other information.

How can you access your personal information held by us?

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. Please put your request in writing for security reasons.

How can you complain if you believe we have breached the Privacy Act?

If you have any question in regard to privacy, then contact Golden Chain Australia Head Office at PO Box 502, Ballina NSW 2478 or email at This e-mail address is being protected from spambots, you need JavaScript enabled to view it . Golden Chain Australia reserves the right to change this Privacy Statement from time to time so as to reflect the particular information, collection and handling practices of the company. For further information about privacy issues and the protection of privacy, please visit the Australian Federal Privacy Commissioner’s website at www.privacy.org.au.